Asked Questions (FAQ) – Wellspring Commerce LLC

Frequently asked questions

Quick answers for shopping Wellspring Commerce LLC. We ship inside the United States. Need a person? Use the details below or our contact page.

General

1. What does Wellspring Commerce LLC sell?
Wellspring Commerce LLC is a US online shop for home styling pieces. We carry Artificial Flowers, Crystal Accents, Crystal Ball, Fake Books, and Jewelry Trays. Browse the shop to see what is in stock.

2. Where is Wellspring Commerce LLC located?
We are based in Kalispell, MT. Our mailing address is 1001 S Main St, Ste 500, Kalispell, MT 59901.

3. How can I contact you?
Call 766-765-679 or email hieutnp74@gmail.com. You can also send a message from our contact page.

Orders & shipping

4. How do I place an order?
Add items to your cart and complete checkout with a United States shipping address. Pay with Apple Pay, Google Pay, or Amazon Pay when those options appear for your device and browser.

5. Do you ship internationally?
No. We only ship to addresses in the United States.

6. How long does shipping take?
Most orders arrive in 3–7 business days after they leave our warehouse, depending on your location.

7. Can I track my order?
Yes. Once your order ships, we email a tracking number so you can follow the package.

8. Can I cancel an order after I place it?
If it has not shipped, contact us within 24 hours at hieutnp74@gmail.com or 766-765-679 and we will try to cancel it. Once it is on the way, use the return process instead.

Payments

9. What payment methods do you accept?
We accept Apple Pay, Google Pay, and Amazon Pay. See our payment methods page for more detail.

10. How do Apple Pay and Google Pay work?
Choose Apple Pay or Google Pay at checkout when your device and browser support it. Confirm with Face ID, Touch ID, a device passcode, or the prompt on your Google account. If a method does not appear, try another supported browser or device.

11. How does Amazon Pay work?
Pay with Amazon Pay using your Amazon account. For help after you order, use the store Order ID we send you — not a marketplace order number.

Returns

12. What is your return policy?
Most unused items in original packaging can be returned within 30 days. Decorative pieces such as crystal, trays, and styled books should stay unused and packed as they arrived. Read the full refund and return policy before you ship anything back.

13. How do I start a return?
Email hieutnp74@gmail.com with your order number and the items you want to return. We will confirm next steps. You pay return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect the return, we refund the original payment method, usually within 5–7 business days of accepting the item.

Products

15. How do I care for Artificial Flowers?
Dust stems and blooms with a soft cloth or a cool hairdryer on low. Keep them out of prolonged direct sun so colors stay true. Do not soak silk or foam petals. Shop Artificial Flowers.

16. How should I display Crystal Accents?
Set crystal pieces on a stable surface away from the edge of a shelf. Wipe with a dry or slightly damp microfiber cloth. Avoid harsh cleaners and do not drop them — chips are permanent. Shop Crystal Accents.

17. How do I care for a Crystal Ball?
Lift a crystal ball with both hands and rest it in a stand or a padded dish. Dust gently; skip abrasive pads. Keep it out of strong, focused sunlight on a windowsill so the glass does not concentrate heat. Shop Crystal Ball.

18. What are Fake Books for?
Fake Books are styled for shelves, coffee tables, and photo sets. Use them as they come — they are display pieces, not reading copies. Dust covers with a dry cloth and keep them dry. Shop Fake Books.

19. How do I use Jewelry Trays?
Set a tray on a dresser or vanity to keep rings, earrings, and small accessories in one place. Wipe the surface with a soft, dry cloth. If the listing notes a lining, avoid soaking it. Shop Jewelry Trays.