Refund and Return Policy

We want your home decor Artificial Flowers, Crystal home decor Table accents, Crystal home Crystal Ball, Fake Books for Coffee Table, and home decor Jewelry Trays to look great when they arrive. If they don’t, this guide explains our returns and refunds. Questions? Email hieutnp74@gmail.com or visit our contact page.

1. Return window and condition

You have 30 days to request a return. To ensure we can process it smoothly, the item must be unused and in its original packaging, including all parts, stands, and inserts. You’ll also need proof of purchase (order confirmation or receipt). Unless we shipped the wrong item or it arrived damaged, all of these must be true.

  • The item is unused and in the same condition you received it.
  • It is in its original packaging, with all parts, inserts, stands, lining, and accessories that shipped with it.
  • You can provide proof of purchase (order confirmation or receipt).

Do not ship a package until we approve the return in writing. Returns after 30 days are not accepted except for a verified defect we agree to address.

2. Product-specific conditions

Artificial Flowers. Because your home decor Artificial Flowers are meant to be admired, they must be returned unarranged and undisplayed. Do not place them in a vase, wreath, or room setting before you decide. Flowers that have been bent, trimmed, wired, or left out as decor are not returnable except for defect or damage on arrival.

Crystal Accents and Crystal Ball. Your Crystal home decor Table accents and Crystal home Crystal Ball should arrive pristine. Return them unused, unchipped, and still in the original packing, including any box, stand, or padding. Crystal with chips, cracks, or missing original packing is not eligible for a standard return. If a piece arrives damaged, use the defective-item process below.

Fake Books. Your Fake Books for Coffee Table must be returned with covers intact and inserts in place. Used sets or books left as open shelf display are not eligible unless they arrived damaged.

Jewelry Trays. Your home decor Jewelry Trays should be returned unused and unscuffed, complete in the original packaging with lining. Trays that are scuffed, missing lining, or used to hold jewelry are not returnable except for defect or damage on arrival.

3. How to start a return

  1. Email hieutnp74@gmail.com with your order number, the product name, and the reason.
  2. Wait for written approval. We will send the return mailing address.
  3. Pack the item so it arrives intact and send it with a trackable carrier.
  4. After we receive and inspect the package, we will email you about the refund or next step.

Packages sent without approval may be refused or returned to you at your expense.

4. Who pays return shipping

You pay return shipping unless we shipped the wrong item or the item arrived damaged or defective. Original outbound shipping is not refunded except in those cases. We do not issue prepaid labels for change-of-mind returns. Keep your tracking number until the refund is complete.

5. Defective or damaged items

If an item arrives defective or damaged, email photos to hieutnp74@gmail.com with your order number. Show the defect, any carton damage, and the product. We will replace the item at no extra cost once we confirm the issue. You may ask for a refund instead. Do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we issue the refund within 5–10 business days to the original payment method used at checkout: Apple Pay, Google Pay, or Amazon Pay, as you paid. We do not send a refund to a different account, name, or method.

  • Full refunds apply when the item meets the unused-in-original-packaging rules in this policy.
  • Partial refunds may apply if parts, inserts, lining, or original packing are missing, or if damage occurred after delivery and was not our error.

7. What we cannot take back

  • Artificial Flowers that have been arranged or displayed (except defect or damage on arrival).
  • Crystal Accents or Crystal Ball pieces with chips or missing original packing (except defect or damage on arrival).
  • Fake Books with torn covers or removed inserts (except defect or damage on arrival).
  • Jewelry Trays that are scuffed or missing lining (except defect or damage on arrival).

8. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, check the Apple Pay, Google Pay, or Amazon Pay account you used at checkout. Wallet and bank posting can take extra days after we send the funds. If you still do not see it, email hieutnp74@gmail.com with your order number so we can trace it.

9. Contact

Email hieutnp74@gmail.com, call 766-765-679, or write to 1001 S Main St, Ste 500, Kalispell, MT 59901. Wellspring Commerce LLC ships within the United States. Website: https://wellspringcm.store/.